Head of Operations - Verite Microfinance Bank Limited

Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.


Job Description

• To effectively manage the Central Cash department and ensure controls of the Bank’s local and foreign cash and draft instruments are consistently adhered to
• Manage and maintain cash limits both at Central Cash and Branches and ensure prompt expatriation of excesses
• Plan and coordinate delivery and collection of cash to and from the Central Bank
• Ensure that foreign cash held is within the set limit
• Verify that vault/reserve cash movement differences are resolved daily
• Supply cash both local and foreign with minimum delay to Branches as per SLA
• Hold in joint custody keys to vault cash compartments
• Ensure accurate and timely processing and reconciliation of General Ledger accounts
• Engage with Partner Banks in cash swaps
• Evaluates daily cash levels and ensures they meet short-term operating needs and long-term project financing requirements
• Transfer funds for customers as per customers instructions in a safe and secure manner by observing due diligence at all times.
• To ensure that customer’ funds transfer instructions are efficiently and promptly executed without delays with a positive impact on customer delight.
• Be very articulate and pay attention to detail while bearing in mind the turnaround time (TAT) for all transfers and processing of customer instructions
• Responsible for all clearing related activities and funds transfer processing:
• Ensure customers’ transactions (MCs, Cash Fast) are processed within approved service TAT.
• Ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, Stamps till boxes etc)
• Ensure customers’ instructions are properly reviewed before processing.
• Ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame
• Account and financial statement preparation.
• Contributes to the safeguarding of corporate assets and the interest of members by ensuring that appropriate internal controls are in place and operating effectively.
• Conduct investigations of suspected internal fraud.
• Providing general assistance to the audit and business service team.
• Management account preparation.
• Developing strong working relationships with colleagues, clients and relevant authorities.

Qualifications and Experience Required

• Minimum of HND/B.Sc in Business, Finance, Accounting and related disciplines.
• He/She must be experienced in funds transfer, internal control and audit, tellership etc.
• Membership of professional bodies such as ICAN, CIBN is an added advantage
• He/she must have worked in financial institution for minimum of 3 years
• Must have experience in e-payment systems i.e must have worked in any of these payment solutions firms like interswitch, e-transact, Bankone and the likes
• Must have experience in Microfinace Banking i.e must have worked in a Microfinance Bank in relevant position

Skills and Attributes Required:

• Unquestioned personal integrity with strong ethics and values.
• Capable of working independently and with minimum supervision.
• Good interpersonal skills with a proven ability to communicate effectively [Both written and verbal] with all level within the organisation.
• Strong analytical capability
• Candidate must have excellent customer service orientation; must be able to pay attention to details;

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Blogger / Blog Editor - STELLA MARIS SCHOOLS, ABUJA

Stella Maris Schools Abuja is seeking a professional blogger/ blog editor that can place approximately 4 blogs a week on multiple sites to help us achieve our mission of bringing enjoyable, effective, and affordable education content to the world. We’re working on building out a large-scale content marketing machine. Working closely with our super stoked creative educational digital publicity/e-promotion team, you’ll help take our contents to the next level

Job Description:

• A blog editor with an eye for detail, a taste for tone, a strong sense of search engine results (SEO), and the ability to whip blog content into quality publishing shape
• Review, edit, format, and publish blog posts written by our creative content developer and students, across multiple blogs using word press and more
• Add visual elements to blog posts, help contributors adhere to the Stella Maris Schools Abuja  style guide, review and edit guest posts, and  more
• Ensure that content adheres to Stella Maris Schools message style and tone
• Source, create and add visual elements to blog posts
• Ensure accuracy and efficacy in blog posts developed by students
• Ensure new posts are effectively optimized for search engine results (SEO)
• Post to social media accounts (Facebook, Twitter, Instagram, etc.)

Qualification and Requirements:

• Preference is given to candidate with a Bachelor’s Degree in Creative Writing, English, Journalism/ media and communications, Creative design or related field
• Graduate with at least 2+ to 4years of experience as a copy editor, blog editor, or focused role
• Flexibility and passion for IT/Social Media, editing, writing and education
• Have outstanding writing skills—are a grammar maven with a clear, friendly writing style
• Ability to collaborate closely with the social media manager, the creative content developer, the digital marketer, the graphic designer and the Executive Teams
• A skilled copy editor with strong attention to detail
• Strong communication and time management skills
• Professionalism regarding time management, and deadline-oriented
• Have experience using WordPress and familiar with WordPress plugins
• Know your way around basic HTML and CSS and already familiar with Yoast
• Knowledge of entertaining education publicity methods
• Have some design chops and can use Canva
• Understand SEO best practices and what it takes to get a post to rank top
• Are always “plugged in” and very responsive online
• Have written for blogs before or have your own blog
• Have familiarity with Adobe Suite

A portfolio of sample works should be submitted with a current resume

Please send at least 1-2 relevant URLs to articles you've written that have been published online (if available)
Please submit 2 sample article topics and 1-2 sentence descriptions you could write about that would fit in with our target audience
Also, please let us know how many high-quality 2,000 word articles (with images) you could write per week with focus on the school

Job Type: Full Time

Salary Range: 50, 000 naira to 65, 000 naira monthly
Working Hours: Monday – Friday 8.00AM to 5.00PM and may be required to work weekends and longer hours weekdays
Written Interview/Examinations will be conducted for shortlisted applicants 21ST August 2017 @ Stella Maris College (The College Hall), Life camp, Abuja

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Systems Specialist JUMIA NG

Jumia is an online store where people can purchase all their needed items on the go and have them delivered directly to them.

We at Jumia, guarantee our clients the safest online shopping payment method, allowing them to make stress free payments.

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment.

Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people to join our team and embark on an exciting journey.

Are you keen on impacting in us, your abilities in order to bring us to the top?

If you think you love the sound of this, then this position is for you! 

Click on the APPLY button immediately!!!

Job Description

• The Systems Analyst will handle all integration tasks while working across several levels of the architecture (Operating System, Middleware and Database)

 

Responsibilities

• Partner with internal business teams in developing delivery road maps, defining business processes and associated system requirements.
• Participate in organizing and managing project work to drive predictable delivery.
• Development projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
• Help architect innovative solutions to expand product.
• As local product owner, provide inputs to Central development team on new features required by the business
• Lead training and rollout of new systems or features for Jumia Mall
• Develop tools to support the business (Excel, Access…) based on users’ requests
• Proposed new developments and changes to business process and technology
• Business Process design – functional and technical specifications

Qualification and Experience

• B.Sc. in Computer Engineering, Computer Networking and Hardware, Computer Science, Information Technology, Internet Engineering.
• 2 - 5 years' experience implementing software through full system life-cycles (analyze, design, build, test, implement, support)
• Knowledge of migration and transformation of information repositories
• Experience in developing and building requirements for software or development projects
• Keen interest in new technologies and have the vision to identify opportunities for improving business processes.
• Proficient use MS Office, Project and Visio.
• Understands the general project management concepts of risk management based on type and phase of projects, programs or PMO support required.
• Ability to take complex IT/IS terminology and communicate effectively to non-IT/IS professionals

Competencies:

• Excellent communication and numerical skills
• Microsoft Office Tools (Word, Excel, Outlook)
• Strong relationship management skills, organizational skills, coordination skills and ability to work cross-functionally and cross-organizationally
• Great attention to details, self-motivation, time management and a high level of discipline are key
• Strong analytical and people skills
• High degree of initiative and independent thinking
• Proficiency with computing systems as required for this position; computing skills such as data analysis techniques or database query abilities are preferred.

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Branch Manager Stanbic IBTC Bank Plc

Stanbic IBTC is known for catering both individuals and businesses through carefully designed retail and business banking products.

At Stanbic IBTC, we offer all our clients a wide range of personal and commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers which is why we create job openings for the best and most qualified candidates.

To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Do you have a detailed approach to task completion, strong organization skills, positive relationship and communication skills?

If your answer has been yes so far, then don't look any further. You could just be the person we've been looking for.

Job Details

• Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.
• We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.
• We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

• Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
• Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

• Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
• Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

• Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
• Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
• Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
• Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
• Ensure irregularities highlighted in routine control reports are attended to.
• Co-ordinate the checking of centre tellers/treasury/blank forms.
• Complete monthly centre housekeeping checklist.
• Report premises/equipment issues to regional operations.
• Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
• Ensure that levels of authority and limits of access to information/systems are adhered to.
• Ensure that all routine controls relating to new business are effectively applied.
• Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

• Manage the customer problem resolution process and ensure the accurate logging of information.
• Set and monitor turn-around times for resolving customer queries and complaints.
• Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
• Ensure that service measurement is maintained and action adverse trends.
• Implement service recovery to facilitate customer retention.
• Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
• Management of responsive sales and relationship management
• Develop sales and relationship management plans to achieve responsive sales targets for the centers.
• Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
• Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
• Drive the lead referral system.
• Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
• Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased Cross-selling Ratios:

• Effective migration of customers/transactions to more appropriate channels.
• Requisite stationery and cash supplies held.
• Effective, customer-orientated telephone management.
• Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
• Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene Regular Customer Discussion Forums and action the Results:

• Maintain awareness of serious customer complaints and attend to resolution.
• Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
• Ensure efficient, customer-orientated telephone procedures.
• Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
• Ensure BST schedule adherence for all reporting Service Centres

People Management:

• Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
• Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
• Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
• Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
• Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
• Ensure that equity requirements are met and transformation initiatives supported.
• Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
• Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
• Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
• Costs contained within budget.
• Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualification and Experience

• A Bachelor's degree in any related field
• Minimum 2 years Banking Operations experience
• Minimum 6-8 years Retail Banking, Business Development experience
• At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

• Basic Financial Analysis - Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
• Business acumen - Ability to spot opportunities and optimize revenue generation for the business
• A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
• Through knowledge and understanding of market segmentation and management.
• Knowledge of Personal and Business Banking products and services.
• Knowledge of the country’s Personal and Business Banking Strategy.
• Knowledge of sales and marketing theory and principles.
• Knowledge of business and financial management principles and practice, including business economics.
• Knowledge of risk management and credit principles.
• Knowledge of the bank system. Knowledge of branch transaction processes.
• Knowledge of distribution channels.
• Knowledge of human resources principles.
• Basic Financial Analysis - Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
• Business acumen - Ability to spot opportunities and optimize revenue generation for the business
• A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs.

VISIT HERE TO APPLY

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